Yes this AXA covid policy will cover visitors entering Thailand and the policy meets the requirements of COE. The policy will cover the entire period of stay of the insured person.
No it does not. We would recommend you going here : Thailand Pass to see the plans that do (Please select the correct visa status).
Yes we do agree. Premiums from AXA are the most expensive in the market right now and the coverage is quite low. We would recoomend you checking out other plans as well if you find AXA expensive, we would recommend you going here to out some other plans : Thailand Pass
Yes the policy will cover medical expenses for Covid-19 at the maximum limit of 3.5 million baht per policy year.
AXA will insure up to 74 years of age.
The starting date should be the date that you will arrive in Thailand.
You should buy the policy to cover the entire duration of your stay in Thailand. If you have gotten a visa approval of 3 months, then you should buy it for 3 months.
For outpatient (OPD): No, AXA doesn’t offer cashless for OPD treatment. You must make payment first and reimburse with AXA later.
For Inpatient (IPD): Yes, we do offer cashless if you’re admitted as an inpatient in AXA hospital network.
No, you can present policy schedule to the hospital and ask hospital to contact AXA.
Yes, AXA will cover for the medical expense incurred based on medical necessity if you’re tested positive for COVID-19 regardless of the showing of symptoms.
Q: What does Medical Necessity mean?
(1) in accordance with the diagnosis and treatment for such illness or injury of the patient;
(2) in accordance with medical indication of current medical standard;
(3) not primarily for the convenience of the patient or his/her family or treatment provider solely; and
(4) in accordance with the suitable standard of patient care based on the necessity of injury or sickness of patient
In the determination of Medical Necessity, AXA also follows the guideline published by the Ministry of Public Health.
The display of symptoms is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if there is no symptoms. Similarly, a COVID19 test result is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if the first COVID19 test result is later determined as a false positive.
AXA will cover the cost COVID-19 test regardless of the test results if the test was carried out due to Medical Necessity and follow the guideline published by the Ministry of Public Health.
Q: What does Medical Necessity mean?
(1) in accordance with the diagnosis and treatment for such illness or injury of the patient;
(2) in accordance with medical indication of current medical standard;
(3) not primarily for the convenience of the patient or his/her family or treatment provider solely; and
(4) in accordance with the suitable standard of patient care based on the necessity of injury or sickness of patient
The display of symptoms is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if there is no symptoms. Similarly, a COVID19 test result is not the only indicator used by AXA in the determination of Medical Necessity. If the medical expense incurred is medically necessary, then AXA will cover even if the first COVID19 test result is later determined as a false positive.
Mandatory COVID-19 test during quarantine?: AXA will not pay for the two-times mandatory COVID-19 test during the period of quarantine, regardless of the test results. Usually, these two times mandatory COVID-19 test cost is included in the ASQ/ALSQ package.
No medical necessity?: No, AXA will not pay for the cost of testing if there was no medical necessity to carry out the COVID-19 test.
Yes you can, we provide this with free of charge, please let us know 3-4 days in advance and we will be able to change them for you.
Yes you can, please contact us so that we can extend the policy for now.
Yes you can, if you COE is denied, please send us the rejection letter and we will refund you back the premium that you have paid.
No you don't need to pay first, AXA will provide medical treatment without any advance payment from your side.
If you need immediate assistance, please use the claim hotline otherwise please go down to the claim process section.
Claim hotline :
Please call AXA claim hotline at : 021188111
During office hours: Mon – Fri 08.30-17.00 Tel. 0-2118-8307-8, 0-2118-8111 E-mail : paclaims@axa.co.th , Travelclaimsonline@axa.co.th
Out of office hours: Tel. 0-2206-5467 E-mail: precer.th@ip-assistance.com, faxclaim.th@ip-assistance.com, paclaims@axa.co.th, Travelclaimsonline@axa.co.th
Based on our recommendations, we would recommend Allianz International as you are getting the most value for your money, please check our main page here : Covid Insurance for foreigners entering Thailand.
